One of the greatest treasures of any company is its senior employees, who accumulate a wealth of knowledge and experience over the years. This knowledge, essential to organizational success, becomes a challenge when it is not properly managed or shared within the company. Often, this knowledge is trapped in the minds of a few, and when those employees leave or move to other positions, much of this valuable information is lost. This phenomenon is known as ‘fuzzy knowledge’, and it is one of the most complex challenges that many organizations face today.
This problem is even more evident when companies have high staff turnover, frequent role changes or simply lack a proper strategy for digitalization and systematization of knowledge. New employees do not have access to the wisdom that has been accumulated over the years, and veterans, often overwhelmed by their daily responsibilities, do not have the time to pass on everything they know. As a result, valuable knowledge becomes fuzzy and is not effectively harnessed.
Knowledge management is not just a matter of ‘storing information’, but also how to share it and make it available in an accessible and efficient way to all team members. The real challenge is to find a way to capture that knowledge and make it available in a manner that does not disrupt the pace of work or demand too much of the employees’ time.
The first step in overcoming this challenge is to establish an organizational culture that values the sharing and documenting of knowledge on an ongoing basis. However, despite the importance of this principle, many companies still use manual methods, such as emails or lengthy meetings, to transfer this information, which can be inefficient and error-prone.
The solution lies in digitalizing all that knowledge and making it easily accessible to all team members. But how can this be achieved effectively? The key is to use a tool that allows knowledge to be stored, updated and distributed in an organized, fast and seamless way.
Skills and knowledge management platforms become essential allies by centralizing knowledge and making it available in real time. Thanks to the automation and digitalization of processes, Trama Learning makes it easier for the whole team to be aligned and updated, without relying on the memory of a few. It not only simplifies knowledge management, but also allows every member of the team, whether new or old, to have easy access to key information, contributing to the continuous development and growth of the company. With Trama Learning, the challenge of fuzzy knowledge becomes a centralized asset that benefits the entire organization.
